Mp3

Ministry of Education Science & Technology

     

     

     

     

Customer Service Charter

 

CUSTOMER SERVICE CHARTER

SERIAL NO

SERVICE RENDERED

REQUIREMENTS FROM CLIENTS TO ACCESS THE SERVICE

COST IMPLICATION

TIME TO ACCESS SERVICE

1.0

Inspection and Advisory Services to Private schools and colleges

  • Letter of request

Payment towards transport costs.

One day per school / college.

2.0

Provision of information on quality and standards

  • Details of information needed

None

One day

3.0

Provision of Information on Curriculum.

  • Letter of request

None

One day

4.0

Registration of private schools and colleges

  • Application letter for Registration

Payment towards transport costs

Four weeks

5.0

Linking the public to institutions of higher education for them to access services of their choice.

  • Application letter with details of the required information

None

One day

6.0

Provide information on students’ admission and financial support in institutions of higher education.

  • Application letter specifying the desired information

None

One day

7.0

Provision of information on School health, nutrition and HIV/AIDS, gender and education in emergencies.

  • Letter of request

None

One day

8.0

Placement of Inclusive Education learners

  • Relevant documents about the learner from school or parent

None

Three to five days

9.0

Provision of information on the Administration of Primary School Improvement Programme (PSIP)

  • Details of information needed

None

One day

10.0

Provision of various Policy documents and guidelines

  • Letter of request specifying the exact policy / guideline document needed.

None

One day

11.0

Processing of Memorandum of Understanding (MOU) with NGOs

  • Letter of request
  • Copy of the proposed MOU

None

Four weeks at Ministry level.

12.0

Selection of school leavers into teacher training colleges.

  • Application letters

Processing fee

Three months

13.0

Processing of terminal benefits.

Relevant documents

None

One day.

14.0

Provision of technical advice and direction on matters of Science, Technology and Innovation.

  • Letter of request on specific information needed.

None

One day

15.0

Resolving Students’ disciplinary cases

  • Letter of expulsion / suspension from school

None

Six weeks

16.0

Students’ Transfers and Readmission in Secondary Schools

  • Application letter for the transfer / readmission stating reason for the transfer / readmission.

None

Four weeks

17.0

Provision of Annual Education Statistics (hard copy)

  • None

None

One day

19.0

Provision of Technical Drawings of Education Infrastructure

  • Application letter
  • Electronic storage device.

None

One day

20.0

General Enquiries

  • None

None

Five minutes

ALL ENQUIRIES SHOULD BE ADDRESSED TO :

THE SECRETARY FOR EDUCATION, SCIENCE AND TECHNOLOGY

PRIVATE BAG 328,

LILONGWE 3.

TELEPHONE : 01789 422

FAX NO : 01788 064

 

 
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Contact Information

Ministry of Education, Science & Technology
Capital Hill Circle,
Private Bag 328, Capital City, Lilongwe 3, Malawi.

Telephone: +265 1 789 422 / +265 1 789 416
Fax: +265 1 788 184 / +265 1 788 064
Email: education@education.gov.mw